Listing Rules & Content Standards

This page is Access Home's Listing Rules & Content Standards. If you have questions about any part of it, contact us using the details below.

Who can list

You must be the property owner or have sufficient authority to advertise the property. Access Home may request evidence of identity, ownership, or authority to represent the property, and may pause or remove a listing where that authority isn't established.

Accuracy

Information and media must be accurate to the best of your knowledge at the time of publication. You're responsible for keeping a listing's availability, price, and key details up to date as they change.

Photos and media

At least 6 real, relevant photos are required to publish; 10+ is the recommended target. Misleading media is prohibited. Renderings and visualisations must be distinguishable from real photography — never presented as if they were photos of the finished property. Floor plans are a distinct media type from ordinary photography.

Pricing

Deliberately false or nominal pricing intended to manipulate search results or visibility is prohibited. Indicative, negotiable, or price-on-request framing is fine where genuinely accurate — a placeholder price used to game ranking is not.

Prohibited content and conduct

A listing must represent a genuine, identifiable property, unit, or development. Listings must not: primarily exist to generate leads for a property that doesn't exist, redirect users away from the marketplace, advertise unrelated services, or impersonate another party. Content that is illegal, fraudulent, or infringes someone else's rights (including intellectual property or privacy) is prohibited — see our reporting reasons on any listing page.

Duplicate listings

Don't publish the same property multiple times to manipulate search exposure. Genuinely separate development units, and the same physical property legitimately represented by more than one authorised representative, are not treated as prohibited duplicates — Access Home's duplicate-intelligence system flags likely duplicates for review rather than auto-merging or auto-removing them.

How enforcement works

A compliant listing can publish immediately — Access Home does not manually review every listing before publication. Listings can be reported by any visitor, and Access Home may review, pause, restrict, or remove a listing that doesn't meet these rules, with the action logged for audit. See our Complaints, Reports & Takedown process.

Listing terms

This page summarises Access Home's listing terms in plain language. It does not replace the full Listing Rules & Content Standards or Terms of Service below.

1.You're responsible for keeping your listing's availability accurate — mark a property Reserved, Sold or Rented as soon as that changes.
2.Access Home may periodically ask you to reconfirm that a published listing is still available.
3.You'll have a few days to respond to a reconfirmation request before it's considered overdue.
4.An overdue listing is automatically paused and removed from active search results — never deleted.
5.Confirming availability on a paused listing restores it automatically, provided it still meets normal listing requirements.
6.Please mark a property Sold or Rented promptly once it's off the market — it helps keep search results accurate for everyone.
7.Access Home may adjust where and how a listing appears to protect the accuracy and quality of the marketplace.
8.Any paid promotion on a listing (Featured, Premium, Spotlight or a Boost) ends the moment the listing is marked Sold or Rented.
9.No refund, credit, transfer or substitute listing is owed for promotional time remaining when a listing converts — the promotion did its job.
10.Archived listings may be retained as historical records rather than deleted, in line with our data retention practices.
11.Paid exposure — Featured, Premium, Spotlight, or any sponsored placement — is never a form of verification and never implies Access Home endorses the property or the advertiser.
12.A subscription or paid plan gives access to professional tools and promotional allowances. It does not itself verify identity, ownership, or listing accuracy.